Shipping policy

At Timothy Matthew, we are committed to delivering your order in a reliable and timely manner. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Order Processing

  • Order Cut-Off Time: 1:00 PM EST (Monday–Friday)
  • Orders placed before 1:00 PM EST on business days will begin processing the same day
  • Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day
  • Processing Time: 1–2 business days

Processing includes order verification, packaging, and preparation for shipment. Business days do not include weekends or U.S. federal holidays.

Shipping & Delivery Time

  • Shipping Method: Standard Delivery (Tracking Included)
  • Transit Time: 5–9 business days after processing

Estimated Total Delivery Time:
6–11 business days from the date your order is placed

Please note that delivery timelines are estimates and may vary depending on your location and external factors.

Shipping Cost

  • Flat Rate Shipping Fee: $7.99 per order
  • This rate applies to all deliveries within the United States

Shipping Coverage

We currently ship only within the United States.
International shipping is not available at this time.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

Carriers

We partner with established shipping providers to ensure dependable delivery. The carrier used for your order may vary based on your shipping address and logistics availability.

Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide accurate shipping details at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • We will contact you to confirm the correct details
  • Additional shipping charges may apply to resend the package

Delivery Issues

If your package is marked as delivered but you have not received it, please:

  • Check with neighbors or your local delivery office
  • Contact the shipping carrier directly using your tracking number

If you still need assistance, feel free to contact us.

Delays Outside Our Control

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Weather conditions
  • Carrier disruptions
  • High shipping volumes
  • Other unforeseen circumstances

If a significant delay occurs, we will make reasonable efforts to inform you.

 

Contact Information

Store Name: Timothy Matthew

Website: timothy-matthew.com

Email: support@timothy-matthew.com

Address: 115 East 23rd Street, Suite 410, New York, NY 10010

Back to top